|
Frequently Asked Questions (FAQ's) What
hours are you available? During the week,
we offer counseling during the day and early evening hours. Generally, Pam schedules clients on Tuesdays and Thursdays; Chad schedules appointments on Fridays and Saturdays. Do you take credit
and debit cards? Yes. We accept cash,
check, debit cards, and credit cards (Visa, Mastercard, and Discover). Do
you accept insurance? No. However,
upon request, we can provide a superbill (billing statements) that you may submit to your insurance company for reimbursement.
Here are several reasons why we do not accept insurance:
Lack of confidentiality. Insurance companies
require diagnosis and other treatment information to determine benefits and authorize treatment. Difficulty getting treatment authorized. Every plan has different requirements and standards for
authorizations. There is often a lengthy process in getting authorization for treatment. This can cause your
treatment to be inconsistent, broken up, and cause further delays in getting the help you need. Misdiagnosing or overdiagnosing in order to get treatment authorized. Most insurance will not cover
treatment unless it is a "medical necessity." The client should not be given a mental illness diagnosis
that is incorrect, or is more serious than what is true, simply to get treatment paid.
Please
note that most insurance do not cover marriage counseling, family counseling, or adjustment counseling, unless they are part
of the treatment plan for a serious mental disorder or drug/alcohol problem. What do the initials (e.g., NCC, MFT Int., LADC) after your names mean? Therapists and counselors list their
credentials to let clients know about their education and professional license(s). Please click HERE
to find out what the initials mean and the credentials that are associated with our names. You may also visit
our individual pages (Pam Cross, MS and Chad
Cross, PhD) to find out more about us.
Can you send me the intake paperwork before my appointment?
Yes, you can download the forms (intake packet
or substance abuse assesment packet) by clicking here. Bring the
completed forms with you when you come in for your appointment.
How and where do I sign up to receive your newsletters? You just need to complete the Sign-Up
Form to start receiving the newsletters. You can also let us know that you are interested in receiving our quarterly
newsletters by sending us an email at crossroads_wellness@cox.net. Please click HERE for additional information. If you have any questions or need additional information, feel free to send us an email at crossroads_wellness@cox.net or
complete the inquiry form.
|
